Contact us about anything outside of our standard clean at 980-890-7221 or [email protected]. We look forward to accompanying your needs.
Our Move In/Move Out option delivers a thorough cleaning to prepare the home for you or the new family moving in! Please ensure that the home is empty prior to our cleaning service and that there are no other people (movers, tradespeople etc) working in the space. And we will need electricity and water!
Please note, if the home is particularly dirty, we may need to add the First Time Clean service to your cleaning in order to give our cleaners time to complete their work.
Living Areas & Bedrooms
Vacuum/Sweep/Mop
Remove cobwebs
Dust all surfaces
Clean ceiling fans and light fixtures
Switch plates cleaned
Doorknobs cleaned and disinfected
Bathrooms
Counter tops, sinks, showers, bathtubs, fixtures cleaned and disinfected
Toilets cleaned and disinfected
Floors cleaned and disinfected
Mirrors cleaned
Clean ceiling fans and light fixtures
Cabinets and drawers cleaned inside and out
Remove cobwebs
Switch plates cleaned
Doorknobs cleaned and disinfected
Kitchen
Sweep/Mop
Thorough dusting
Remove cobwebs
Clean ceiling fans and light fixtures
Sinks, fixtures, counters cleaned and disinfected
Appliances cleaned inside and out
Cabinets and drawers cleaned inside and out
Exterior of range hood cleaned
Stove top, burners, drip pans, and knobs cleaned
Stainless steel polished
Switch plates wiped down
Doorknobs cleaned and disinfected
All Rooms
Wipe down window sills
Vents dusted and wiped down
Blinds dusted & wiped down (note: we do not wipe down thin metal or plastic blinds due to danger of bending/breaking)
Wipe down baseboards, door facings, door frames, spot-clean walls (some marks/stains may need to be painted over)
First-time clients who haven’t had their home cleaned professionally within the last month will need to add the First Time Clean option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly Uptown Sparkle cleaning services moving forward!
Living Areas & Bedrooms
Bathrooms
Kitchen
First time clients who haven’t had their home cleaned professionally within the last month will need to add the First Time Clean option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly Uptown Sparkle cleaning services moving forward! Otherwise, we cannot guarantee the level of service.
Living Areas & Bedrooms
Bathrooms
Kitchen
All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as an Uptown Sparkle certified cleaner
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7-day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that is already completed.
In most cases, you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right-hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointments that are already completed.
You can submit a password change request on the customer login page at #
You can submit a password change request on the customer login page at #
Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.
Log into your account at # and update your card on file. Your new card will automatically be noted as your default card.
Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.
When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account at this link #
We provide services for all of Charlotte, NC and surrounding areas.
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.
We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.
Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.
Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.